Privacy Policy – Property Fusion Limited

1. Who We Are

– Business Name: Property Fusion Limited
– Registered Address: 2-6 Sedlescombe Road North, St Leonards on Sea, East Sussex, TN37 7DG
– Email: info@propertyfusion.co.uk
– Phone: 01273 917791
– ICO Registration Number: ZA075091

2. What Personal Data We Collect

We may collect and process the following types of personal data:
– Identity data: name, title, date of birth
– Contact data: address, phone number, email address
– Property data: information relating to properties you own, let, rent, buy, or sell
– Tenancy information: employment status, references, financial history
– Financial data: bank details, payment records (for landlords, tenants, and buyers/sellers)
– Technical data: IP address, browser type, device data, and cookies (see our Cookie Policy)
– Marketing data: your communication preferences and consent

3. How We Collect Your Data

We collect personal data when you:
– Fill out contact, valuation, or registration forms
– Make enquiries via phone, email, or in person
– Engage us to manage or let your property
– Interact with our website (including cookies)

4. How We Use Your Data

We use your personal data to:
– Provide property management services
– Communicate with you about your property
– Meet legal and regulatory obligations

5. Legal Basis for Processing

We rely on the following legal bases:
– Contractual necessity – to provide property services
– Legal obligation – to comply with AML, tenancy law, HMRC, etc.
– Legitimate interests – e.g. to improve our services or protect our business
– Consent – for email marketing and non-essential cookies

6. Who We Share Your Data With

We may share your data with:
– Utility providers and council tax registration services
– Solicitors, surveyors, and mortgage advisers
– Our software, IT, and website support providers
– Government bodies (HMRC, ICO) if legally required

We do not sell or rent your data to third parties.

7. How Long We Keep Your Data

We keep your data only as long as necessary:
– transaction records: 6–7 years (legal requirement)
– Marketing preferences: until you withdraw consent
– General enquiries: up to 12 months unless a longer relationship is established

8. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against loss, theft, or misuse. These include:
– Secure data storage and backups
– Access control for systems and records
– Staff data protection training

9. Your Rights

Under the UK GDPR, you have the right to:
– Access your personal data
– Correct inaccurate or incomplete data
– Request erasure of your data (“right to be forgotten”)
– Object to or restrict processing
– Request data portability
– Withdraw consent at any time (e.g., unsubscribe from emails)
– Complain to the Information Commissioner’s Office (ICO)

10. How to Make a Data Request

To access or manage your data, please contact:
Data Protection Officer – Lucy Dawe
📧 info@propertyfusion.co.uk
📞 01273 917790
📍 99 Portland Road, Hove, East Sussex, BN3 5DP (office address)

We may need to verify your identity before fulfilling requests. We aim to respond within one month. There is no fee unless your request is excessive or repetitive.

11. Cookies and Tracking

We use cookies to improve user experience, monitor website usage, and serve relevant marketing. For more details, see our Cookie Policy.

12. Updates to This Privacy Policy

We may update this policy occasionally to reflect legal or operational changes. The latest version will always be published on our website.

Last updated: 1 August 2025